Effective: February 01, 2019
Capitalized terms not defined in this Privacy & Security Policy will have the meanings set forth in the Terms of Service.
Information We Collect
If you choose to provide us with your PII by using the Service, you are agreeing to the processing and storage of your information in the United States and countries outside of the United States which may have data protection laws that differ from laws in your country. Information collected by SKLIP consists of the following, and constitutes a “Case”:
a) Two digital images (one clinical photo and one digital dermoscopy photo) of the user’s skin condition. These images are generally non-identifiable but may be identifiable if the user submits images of the face, rare birthmark, or identifying tattoo. We encourage users to submit images that are regarded as having no identifying features.
b) Descriptive text on the symptoms, duration, history, age, gender, etc of the skin problem.
c) On iOS, an Apple Push Notification Token, which is generated by the user’s device, is stored to allow for a Push Notification when the Customer’s Case has been answered and remind of any outstanding cases to be answered.
To help facilitate the question and response process, and the payment of Third Party Professionals (i.e. medical doctors), SKLIP may require basic data from Customers such as email address to be submitted to third party payment processors, such as PayPal and Payson. Third Party Professional applicants may be asked for additional information, such as full names, addresses, telephone numbers, professional license and certification information, and payment-related information. Other PII may be requested in certain circumstances. Customer payment and contact information via third parties (i.e. PayPal) is stored separately from Customer Cases. SKLIP provides Customers with alphanumeric codes once payment is confirmed, and the codes may be used to view Professionals’ reports. The reports do not contain Customer email addresses or other PII, except to the extent that the images or reports themselves depict or describe a condition sufficiently rare/unique that they are PII.
SKLIP is intended for use by persons over 18 years old. In addition, it does not knowingly solicit or collect PII from persons under 18 years old. We may delete from the Service PII, as well as Posts and other information, from users we believe are under the age of 18. To enhance and individualize your experience with the Service, we may use small files called “cookies” on our websites that let us know that you are a prior user and help us ensure that your information is directed to you. We also use services on the web and in our mobile applications that help us improve your customer experience. (For example, if a report is waiting for you and you have not accessed it, we may remind you to do so.) We do not use these services to collect information about you for any other purpose.
Use of Your Information
a) conforms to legal requirements or complies with legal process, such as in complying with a formal request in a court order, subpoena or judicial proceeding;
b) serves to protect or defend the rights, property, or safety of SKLIP, its users, or others;
c) to any other third party with your consent to do so; or
d) enforces the SKLIP Terms of Service or related Agreements.
SKLIP may share your PII with any parent company, subsidiaries, joint ventures, or other companies under common control, in which event it will require that such companies follow this Policy with respect to your PII. If these companies follow other privacy practices you will be provided with prior written notice.
Correspondence Sent to You
SKLIP will not send you any unsolicited information, including e-mail, except:
a) Users may receive SKLIP registration emails when their Cases have been responded to, Professional applicants may receive SKLIP communications relating to their applications, Professionals may receive notifications of images submitted by Customers, and all users may receive updates and notices about Case, their accounts, payments and new features and policies;
If at any time you would like your PII to be removed from the Service and/or database, or believe that SKLIP has not adhered to these privacy principles, please notify us by email at firstname.lastname@example.org. We will use commercially reasonable efforts to delete your PII and/or promptly detect and remedy any problems.
Links to Third-Party Sites
Security and Data Retention
SKLIP uses multiple security procedures and practices to protect from unauthorized access, destruction, use, modification and disclosure users’ PII. All PII is password protected. All passwords use encryption. SKLIP uses third party services to process payments (Apple iTunes, Google Wallet, PayPal and Payson). SKLIP obtains and stores only so much payment information as is necessary to generate the code associating the payment with the image, and only for so long as is necessary to ensure delivery of the report. (For example: last four digits of credit card; email address if one is collected and forwarded by the payment processor.) No payment information is stored on the same servers as user images, comments and reports. SKLIP does not send images, comments or reports to email addresses collected by payment processors. Our main servers are hosted by a third party provider in a private and secure environment. Despite these security procedures and practices, as is the case with all computer networks connected to the Internet, SKLIP cannot guarantee the security of your PII or any other information provided over the Internet and will not be responsible for breaches of security. We retain your account information and the information provided by you in the form of Cases for so long as we determine is necessary, at which time we may delete and/or aggregate and store it in aggregate form indefinitely.
IF YOU WISH TO HAVE YOUR CASE REMOVED FROM OUR SITE YOU MAY CONTACT US AT SKLIPUSA@GMAIL.COM. YOU MAY HAVE TO PROVIDE PROOF AND TIME OF PAYMENT SO WE CAN ENSURE YOU ARE THE RIGHTFUL OWNER OF THE CASE IN QUESTION.
Updates to This Policy
If we make any material changes to how your PII is used or shared, we will notify our users by posting an announcement on our company blog by way of a notice on the Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
SKLIP is particularly concerned with safeguarding the privacy of children. The Service is not directed to children under 18, and children under 18 are prohibited from using the Site and Service. We do not knowingly collect PII from children under 18. If a parent or guardian becomes aware that his or her child has provided us with PII without the parent’s or guardian’s consent, he or she should contact us. If we become aware that a child under 18 has provided us with PII, we will delete such information from our systems. IF YOU ARE UNDER 18 YEARS OF AGE, THEN YOU MAY NOT USE OR ACCESS THE SERVICE AT ANY TIME OR IN ANY MANNER. A parent or guardian may submit a Case of a child under 18 and may communicate with us in order to provide and obtain information concerning the child’s Case.